A leader in the industry with fragmented, weak competition. 70% residential work, 30% commercial work. Repeat customer base with a high average ticket in excess of $2,000. Is this beginning to sound like a winner? Read on.
Most competitors charge lower prices. Pricing is NOT a key differentiator for this business. The business has relationships with two national suppliers that enable the company to offer a warranty that no competitor can match in the industry. Pricing for supplies has also been negotiated that is lower than any competitor can match.
Just a few words about customer service: We all can relate an irritating experience experiences we’ve had with rude customer service reps. It seems to happen every day, whether it be our cell phone provider, computer software support, our cable company, or online ordering reps—the list goes on and on. This company prides itself on delivering world-class customer service each and every time!
This company responds immediately to customer inquiries with a fast, accurate estimate that is delivered clean, on time, and on budget. The franchisee does not need to worry about always having to answer his cellphone. All incoming calls are routed to a call center staffed by U.S.-based professional customer service reps. That’s not a misprint: All calls are handled by a U.S.-based customer service reps. No calls rolling over to someone in a foreign country. When is that last time you had that experience? The CSR provides some basic information to the caller, and an appointment is set so that the owner can visit the customer’s home to provide a quote. If you know anything about this industry, you will know that excellent customer service is almost unheard of. This stellar customer service has resulted in a business proposition that is frankly, hard to beat.