This business provides a high-dollar service to both residential and commercial accounts. About 60% of the revenue is generated from residential jobs while 40% is from commercial jobs. The average invoice in this industry exceeds $2,500.
This industry is fragmented with weak competition. The majority of competitors fail to deliver a memorable customer experience. This company responds immediately to customer inquiries with a fast, accurate estimate that is delivered clean, on time, and on budget. Franchisees do not need to worry about always having to answer his cell phone. All incoming calls are routed to a call center staffed by U.S.-based professional customer service reps. The CSR provides some basic information to the caller, and an appointment is set so that the owner can visit the customer's home to provide a quote. This company provides excellent customer service, which is almost unheard of in this industry. This excellent customer service has resulted in a business proposition that is hard to beat.
Another aspect of world-class customer service is when the franchisee’s staff arrives at the customer’s home to start the job. All staff is required to wear a shirt that quickly identifies them as part of a well-known franchise brand. Something else unheard of in this industry is a picture of the staff is emailed to the homeowner. In addition, the customer receives a text or email when the staff is on his way. The customer does not need to wait around the house for someone to show up in a four- or five-hour window. We’ve all had that experience: waiting all morning or afternoon around the house for the cable guy to show up. When he does show up, it’s right at dinner time. So you’re either at a very late dinner, or you uncomfortably gobble your dinner while the cable guy is working just a few feet from you. You almost feel obligated to share your spaghetti with him! You’ll never have an experience like that one with this franchise brand.
This franchise business model is growing quickly and is ranked as one of the top franchises in the country. Full training and support are included in the franchise purchase. Training and support cover business management, marketing, customer retention, and mentorship from other business owners in the system. Absolutely no experience in the industry is required.
HIGHLY CONFIDENTIAL SALE – send an email for specific details on this company.
This is an established business, this is NOT a new franchise or start-up opportunity. Long-term training and support are provided by the Franchisor. Absolutely no experience is required to operate this franchise.
*** IMPORTANT - Send an email now for an IMMEDIATE response. Look for an email with the subject line “Morgan & Westfield - Recession Resistant Full-Service B2C and B2B ”. You can electronically sign our NDA online in 60 seconds and will receive a complete summary of this business with more information. ***