Being offered for sale is a 20-year-old Open Source Help Desk Ticketing software with over 100,000 installations and a dedicated user base. The company offers a suite of 6 web-based help desk and customer support applications. The suite primarily sells Help Desk and Service Desk Software and its related support contracts to IT organizations. Every IT organization now (company internally or IT management service companies) uses an issue tracking help desk software like the software that is built to track and manage customer IT support issues. Sometimes the software is sold for other ticket tracking or customer support applications besides IT like customer support, HR, purchasing, etc.